Project KirkSupport
A real person reads every message.
If something is not working, or you are not sure what Kirk is telling you, write to us. We answer in plain language and we will tell you honestly when something is not possible.
Email support@projectkirk.appKirk is not an emergency service
Project Kirk does not contact emergency services. In an emergency, call your local emergency number.
Email us
support@projectkirk.app. Include the platform of the child's phone and what you saw on screen — it gets you a useful answer faster.
Languages
The Kirk apps are available in English, Spanish, French, German, Portuguese. Support is answered in English.
Billing
Cancellations and refunds are handled by Apple or Google. See Pricing for how billing works.
Common questions
- My child pressed Need Help but I did not get an alert.
- Check that notifications are enabled for Kirk on your phone and that both phones have a connection. The alert shows its own state — Sending, Retrying, Sent, or Seen — in the app, so you can see exactly how far it got.
- What does Sent mean, exactly?
- Sent means the push notification was accepted for delivery. It does not mean anyone has read it. Only Seen means a person opened the alert.
- How do I pair or unlink a child's phone?
- Pairing happens from the main parent account in the app. If a child's phone is unlinked, every adult on the family receives an unlink alert — Kirk never removes a child quietly.
- Screen time is missing on my child's Android phone.
- Daily screen time summaries and app time limits are available on iPhone. They have not shipped in the Android child app yet, so they will not appear there.
- How do I change who can see what?
- The main parent (owner) controls access. Guardians are view-only, and emergency contacts receive Need Help alerts and nothing else.
- Billing, refunds, or cancelling.
- Subscriptions are billed by Apple or Google, so cancellations and refunds are handled in your App Store or Google Play account. Kirk cannot cancel or refund on your behalf.
- How do I delete my account and data?
- Write to support@projectkirk.app from the email on the account and we will delete it. Deletion removes the family, the children's records, and the alert history.
Still stuck? Read How It Works, Devices, or the Privacy Policy.