Project KirkSupport
A real person reads every message.
If something is not working, or you are not sure what Kirk is telling you, write to us. We answer in plain language and we will tell you honestly when something is not possible.
Email support@projectkirk.appKirk is not an emergency service
Project Kirk does not contact emergency services. In an emergency, call your local emergency number.
Email us
support@projectkirk.app. Include the platform of the child's phone and what you saw on screen — it gets you a useful answer faster.
Languages
The Kirk apps are available in English, Spanish, French, German, Portuguese. Support is answered in English.
Billing
Cancellations and refunds are handled by Apple or Google. See Pricing for how billing works.
Send us a message
This form emails our support inbox and sends you a copy. We reply to the address you enter.
Common questions
- My child pressed Need Help but I did not get an alert.
- Check that notifications are enabled for Kirk on your phone and that both phones have a connection. The alert shows its own state — Sending, Retrying, Sent, or Seen — in the app, so you can see exactly how far it got.
- What does Sent mean, exactly?
- Sent means the push notification was accepted for delivery. It does not mean anyone has read it. Only Seen means a person opened the alert.
- How do I pair or unlink a child's phone?
- Pairing happens from the main parent account in the app. If a child's phone is unlinked, every adult on the family receives an unlink alert — Kirk never removes a child quietly.
- Screen time is missing on my child's Android phone.
- Daily screen time summaries and app time limits are available on iPhone. They have not shipped in the Android child app yet, so they will not appear there.
- How do I change who can see what?
- The main parent (owner) controls access. Guardians are view-only, and emergency contacts receive Need Help alerts and nothing else.
- Billing, refunds, or cancelling.
- Subscriptions are billed by Apple, so cancellations and refunds are handled in Apple's subscription settings. Kirk cannot cancel or refund on your behalf. Invited guardians pay nothing.
- How do I delete my account and data?
- In the app, go to Settings → Delete Account. Deletion is permanent and removes every child, guardian, and alert. You can also write to support@projectkirk.app from the email on the account.
- What if the app is deleted from my child's phone?
- Parents are notified once the child's phone has been silent for 48 hours. Kirk records a last check-in each time the app opens, and that silence is what triggers the notice.
Still stuck? Read How It Works, Devices, or the Privacy Policy.